FAQ
Frequently Asked Questions
1. What does Lenmedy sell?
Lenmedy sells stylish jewelry, including rings, necklaces, bracelets, earrings, and other fashion jewelry pieces.
2. Do you ship worldwide?
Yes, we offer worldwide shipping to many countries and regions.
3. How long does order processing take?
Order processing usually takes 3–7 business days before shipment.
4. How long does shipping take?
Estimated shipping time depends on your location:
- United States: 7–18 business days
- United Kingdom: 7–18 business days
- Canada: 7–18 business days
- Australia: 7–18 business days
- Europe: 10–21 business days
- Other countries: 10–28 business days
5. Will I receive a tracking number?
Yes, once your order ships, we will send you a shipping confirmation email with tracking information if available.
6. Why is my tracking not updating?
Tracking information may take a few days to update after shipment. Sometimes carriers do not scan packages immediately.
If your tracking has not updated for a long time, please contact us.
7. Can I change my shipping address?
If your order has not been processed or shipped yet, we may be able to update your address.
Please contact us immediately at:
8. Can I cancel my order?
Orders can only be cancelled before they are processed or shipped.
Once an order has shipped, it cannot be cancelled.
9. Do you accept returns?
Yes, we accept eligible return requests within 14 days of delivery.
Items must be unused, unworn, and in original condition.
10. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery at:
Include your order number and clear photos or videos of the issue.
11. Are earrings returnable?
For hygiene reasons, earrings may not be returnable once opened or worn, unless they are defective or incorrect.
12. How do I care for my jewelry?
To keep your jewelry looking beautiful:
- Avoid contact with water, perfume, lotion, and chemicals
- Remove jewelry before showering, swimming, or exercising
- Store jewelry in a dry place
- Clean gently with a soft cloth
13. How can I contact customer support?
You can contact us at:
We usually reply within 24–48 business hours.