Shipping Policy
Shipping Policy
Thank you for shopping at Lenmedy.
We are pleased to offer shipping to customers worldwide. Please read our shipping policy carefully before placing your order.
Order Processing Time
After your order is placed, we will process and prepare it for shipment.
Estimated processing time: 3–7 business days
Processing time may be slightly longer during holidays, promotional periods, or when order volume is high.
Please note that processing time is separate from shipping time.
Estimated Shipping Time
Estimated delivery time depends on your location and the shipping carrier.
Typical estimated delivery times:
- United States: 7–18 business days
- United Kingdom: 7–18 business days
- Canada: 7–18 business days
- Australia: 7–18 business days
- European countries: 10–21 business days
- Other international destinations: 10–28 business days
Please note that these are estimated delivery times only. Actual delivery may vary due to customs, local postal delays, weather conditions, holidays, or other factors beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available.
Tracking updates may take a few days to appear after the package has been shipped.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Lenmedy is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If you notice an address mistake, please contact us immediately at:
We will do our best to help, but we cannot guarantee changes once the order has already been processed or shipped.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Lenmedy is not responsible for delays caused by customs procedures.
Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will help you check the status.
However, once a package is handed over to the shipping carrier, delivery time may be affected by the carrier, customs, or local delivery services.
Contact
For shipping questions, please contact: