Return & Refund Policy
Return & Refund Policy
Thank you for shopping at Lenmedy.
We want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
Return Eligibility
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused and unworn
- In the same condition as received
- In its original packaging
- Free from damage, stains, perfume, signs of wear, or alteration
For hygiene and safety reasons, certain jewelry items such as earrings may not be eligible for return once worn or opened, unless the item is defective or incorrect.
Non-Returnable Items
The following items cannot be returned:
- Used or worn jewelry
- Earrings that have been opened or worn
- Customized or personalized items
- Sale or clearance items, unless defective
- Items damaged due to misuse or improper care
- Items returned without prior approval
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please email us at:
Include:
- Your order number
- A description of the issue
- Clear photos or videos of the item and packaging
After reviewing your request, we may offer a replacement, refund, partial refund, or another suitable solution depending on the situation.
Return Process
To request a return, please contact us first at:
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Once your return is approved, we will provide return instructions.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Original shipping fees are non-refundable unless required by law or unless the issue was caused by our mistake.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method.
Please allow several business days for the refund to appear, depending on your payment provider or bank.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We can only cancel an order if it has not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled.
Contact
For return or refund questions, please contact: